Privacy Policy — How dtv99 Collects, Uses, and Protects Your Personal Data

1 Introduction

This Privacy Policy ("Policy") is issued by dtv99 ("dtv99", "we", "us", "our"), the operator of the online gambling and sports betting platform accessible at https://dtv99.io ("Platform", "Website", "Service"). This Policy describes how dtv99 collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the Platform in any capacity.

At dtv99, the protection of your personal data is treated as a core operational responsibility, not merely a legal formality. We are committed to processing your information fairly, lawfully, and transparently, and to giving you meaningful control over how your data is used wherever possible.

This Policy applies to all data collected in connection with your use of the Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and any marketing communications you have consented to receive. It applies regardless of the device or method through which you access the Platform.

This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gaming Policy, both of which are published on the Platform and are incorporated by reference into the overall agreement between you and dtv99.

2 Data Controller

For the purposes of applicable data protection law, dtv99 is the data controller in respect of the personal data collected and processed through the Platform. As data controller, dtv99 determines the purposes for which, and the means by which, your personal data is processed.

All data protection enquiries, subject access requests, and privacy-related complaints should be directed to the dtv99 data protection contact at [email protected] with the subject line "Data Protection Enquiry". We aim to acknowledge all enquiries within five business days and to provide a substantive response within 30 calendar days of receipt.

3 Personal Data We Collect

dtv99 collects personal data across several categories depending on the nature of your interaction with the Platform. The table below sets out the categories of personal data we collect and provides illustrative examples of the specific data items within each category.

dtv99 does not collect or process special category data (sometimes referred to as sensitive personal data) including racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data for identification purposes, health data, or data concerning sexual orientation, unless such data is volunteered by you in the course of a responsible gaming self-assessment or support interaction, in which case it is processed solely for the purpose of providing appropriate support.

4 How We Collect Your Data

dtv99 collects your personal data through the following channels and methods:

4.1 Direct Collection

You provide personal data directly to dtv99 when you complete the account registration form, submit identity verification documents, make a deposit or withdrawal request, contact our customer support team, respond to a survey or promotional offer, or update your account profile settings.

4.2 Automated Collection

When you access and use the Platform, dtv99's systems automatically collect technical and usage data as described in Section 3. This automated collection is carried out using server logs, session tracking mechanisms, and cookies as further described in Section 8. Automated collection begins from the moment you land on any page of the Platform and continues throughout each session.

4.3 Third-Party Sources

In certain circumstances, dtv99 may receive personal data about you from third parties, including:

• Identity verification service providers engaged to perform KYC checks on our behalf, who may cross-reference data you provide against official records and databases;
• Mobile financial service providers (bKash, Nagad, Rocket, Upay) who confirm the outcome of payment transactions initiated through their platforms;
• Fraud prevention and anti-money laundering screening services that provide risk scores or alerts associated with your account activity;
• Analytics partners who aggregate anonymised behavioural data to help us understand how players interact with the Platform at a population level.

In all cases where data is received from third parties, dtv99 satisfies itself that the third party has a lawful basis for sharing the information and that the sharing is consistent with applicable data protection requirements.

5 Legal Basis for Processing

dtv99 processes your personal data only where a recognised legal basis for processing exists. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and dtv99, including account creation, identity verification, payment processing, and gameplay facilitation. Without this processing, we cannot provide the service.
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering regulations, record-keeping requirements, and obligations arising from any regulatory direction or court order.
• Legitimate Interests: Processing carried out on the basis of dtv99's legitimate business interests, including fraud prevention, platform security monitoring, responsible gaming analytics, and improving the quality and relevance of the service — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, most notably the sending of direct marketing communications. You may withdraw consent at any time without detriment to your account, and withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Where processing is carried out on the basis of legitimate interests, dtv99 conducts a balancing assessment to confirm that the relevant interests do not override your rights. Records of these assessments are maintained internally.

6 How We Use Your Personal Data

dtv99 uses the personal data we collect for the following specific purposes, each of which is supported by one of the legal bases described in Section 5:

6.1 Account Management

We use your identity, contact, and authentication data to create and maintain your dtv99 account, to verify your identity, to authenticate your login sessions, to process deposits and withdrawals, and to provide you with access to the full range of games, sports betting markets, and account features available on the Platform.

6.2 Responsible Gaming

We use your gaming activity data, deposit and withdrawal history, and session data to monitor your gambling behaviour for indicators of problem gambling, to enforce the deposit limits, loss limits, and session time limits you have set, to action self-exclusion requests, and to provide our responsible gaming team with the information needed to intervene where a player's gambling may be causing harm.

6.3 Fraud Prevention and Security

We use your identity data, financial data, technical data, and usage data to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other conduct that is prohibited under our Terms and Conditions. This includes automated screening of transactions and account activity against risk models and third-party fraud databases.

6.4 Customer Support

We use your contact data and communications data to respond to your support enquiries, to resolve complaints, to investigate disputes, and to maintain records of our interactions with you for quality assurance and audit purposes.

6.5 Marketing Communications

Where you have provided consent, we use your contact data and marketing preference data to send you information about promotions, bonuses, new games, and special offers that may be of interest to you. We may personalise marketing messages using your gaming activity data to ensure that communications are relevant to your preferences. You may opt out of marketing communications at any time by contacting [email protected].

6.6 Platform Improvement

We use aggregated and anonymised usage data and technical data to analyse how players interact with the Platform, to identify usability issues, to test new features, to optimise the performance and reliability of the service, and to inform decisions about game selection and product development. Analysis at this level does not involve decisions about individual players.

7 Data Sharing and Third-Party Disclosure

dtv99 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

7.1 Service Providers

We engage carefully selected third-party service providers to perform specific operational functions on our behalf. These include identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay), hosting and infrastructure providers, game software studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

7.2 Legal and Regulatory Disclosure

dtv99 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are required or permitted to do so by applicable law, where disclosure is necessary to protect the legal rights or property of dtv99, or where disclosure is required to prevent or detect fraud or other criminal activity.

7.3 Business Transfers

In the event that dtv99 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the data controller's identity via a prominent notice on the Platform and, where practical, by direct communication to your registered email address.

8 Cookies & Tracking Technologies

dtv99 uses cookies and similar tracking technologies to operate essential Platform functions, to remember your preferences, to analyse usage patterns, and to support our fraud detection systems. This section explains how we use these technologies and how you can manage your preferences.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store information about your preferences or actions. Some cookies are deleted when you close your browser (session cookies); others persist on your device for a defined period (persistent cookies).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytical Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where users encounter errors. This data helps us improve the Platform experience.
• Security Cookies: Used to detect fraudulent login attempts, identify unusual account behaviour, and support our anti-bot and anti-fraud systems.

8.3 Managing Cookies

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please be aware that disabling strictly necessary cookies will impair or prevent your ability to use core Platform features including account login and payment processing. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

9 Data Retention

dtv99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements.

At the end of the applicable retention period, personal data is either securely deleted from all active and backup systems or anonymised in such a way that it can no longer be attributed to any identifiable individual, and the anonymised data may be retained indefinitely for statistical analysis.

10 Data Security

dtv99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• Encryption in Transit: All data transmitted between your device and dtv99 servers is encrypted using 256-bit SSL/TLS protocols. This applies to all pages of the Platform, including login, registration, payment, and account management sections.
• Encryption at Rest: Sensitive personal data stored in dtv99 databases is encrypted at rest using AES-256 encryption. This includes identity documents, KYC records, and financial transaction data.
• Password Security: Account passwords are never stored in plain text. Passwords are hashed using a modern, salted cryptographic algorithm. dtv99 staff cannot retrieve your password — only a password reset process is available.
• Access Controls: Access to personal data held by dtv99 is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required for their specific role. All staff with access to personal data undergo data protection training.
• Security Monitoring: dtv99's infrastructure is subject to continuous security monitoring for intrusion attempts, anomalous access patterns, and data exfiltration indicators. Security logs are reviewed regularly by our technical team.
• Incident Response: dtv99 maintains a documented data breach response procedure. In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and will take all steps necessary to contain and remediate the breach.

While dtv99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, enabling two-factor authentication where available, and logging out of your account after each session, particularly when using shared devices.

11 Your Data Subject Rights

As a data subject whose personal data is processed by dtv99, you hold the following rights. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Rights Request". We will respond within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data dtv99 holds about you, together with information about how it is processed, the legal basis for processing, with whom it is shared, and how long it is retained.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. Some corrections (such as changes to identity data) may require supporting documentation.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to override where retention is required by law (for example, under anti-money laundering regulations).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in defined circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to direct marketing processing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

12 Children's Privacy

The dtv99 Platform is strictly for adults aged 21 and above. dtv99 does not knowingly collect personal data from individuals under the age of 21. Our registration process requires all applicants to confirm their date of birth and to warrant that they meet the minimum age requirement.

If dtv99 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and to close the associated account. Any deposits made by an underage player will be returned to the source payment method after identity verification of the payment account holder.

If you have reason to believe that a minor has registered for and is using a dtv99 account, please contact us immediately at [email protected] with the subject line "Underage Player Report". We treat all such reports with the highest priority and will investigate promptly.

13 Third-Party Links and Embedded Content

The dtv99 Platform may contain links to third-party websites or embedded content from third-party service providers (for example, game iframes from licensed game studios). This Privacy Policy applies only to the dtv99 Platform and does not extend to any third-party websites or services that you may access through links or embedded content on our Platform.

dtv99 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any third-party website you visit before providing personal data to that site.

Game studios whose titles are hosted on the dtv99 Platform operate their own data processing systems for game delivery and fairness certification purposes. These studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, are bound by data processing agreements with dtv99 that restrict their use of any technical data to the specific purpose of game delivery and certified RNG operation.

14 Amendments to This Policy

dtv99 reserves the right to amend this Privacy Policy at any time. Amendments may be made to reflect changes in applicable data protection law, changes in our data processing practices, the introduction of new Platform features, or changes in our third-party service provider relationships.

When we make material changes to this Policy, we will publish the updated Policy on the Platform with a revised "Last Updated" date at the top of the document. For changes that materially affect your rights or the way in which we process your personal data, we will provide advance notice via a prominent notice on the Platform and, where practical, via direct communication to your registered email address, at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must cease using the Platform and may request account closure by contacting [email protected] prior to the effective date.

15 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which dtv99 handles your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy-related enquiries fairly, promptly, and transparently.

dtv99 takes all privacy complaints seriously. If you submit a complaint and you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.

For general account support, game queries, deposit and withdrawal assistance, or responsible gaming tool activation, please also contact [email protected] and our customer support team will be happy to assist you.